Services

1. Customers can enjoy a maximum warranty period of 12 months or 10,000 kilometers, whichever comes first, from shipment date on Bill of Lading.

2. During this period, if any failure, we will send replacement parts and components to customers by DHL, UPS, FEDEX free. Normal wear or fast consumables are excluded.

3. After this period, the parts can be provided at cost price.

4. This warranty does not cover damage due to improper use, accident or misuse or damage due to any unauthorized services.

5. If the goods are determined to be defective in materials or workmanship, we will, at ours option, repair or replace the goods.

I. Pre-sales Technical Support

A. Requirement Analysis and Consultation

1. Understanding Customer Requirements

2. Providing Professional Recommendations

3. Product Demonstration and Explanation

B. Technical Solution Customization

1. Personalized Design

2. Feasibility Evaluation

II. During-sales Technical Support

A. Product Installation and Deployment

1. On-site Installation Guidance

2. System Integration and Deployment

3. Environment Configuration Support

B. Training Services

1. User Training

2. Technical Training

III. After-sales Technical Support

A. Fault-exclusion and Repair

1. Remote Technical Support

2. On-site Repair Service

3. Fault-tracking and Feedback

B. Product Upgrade and Optimization

1. Software Upgrade Service

A. Full Refund

1. If the return is due to a manufacturing defect or non - conformance to specifications on our part, the customer will receive a full refund.

2. The refund will be processed within 10 business days of the vehicle's return and inspection.

B. Partial Refund

1. In cases where there is some damage to the vehicle that is not related to the return reason or if the vehicle has been used beyond what is considered normal for the return situation, a partial refund may be issued.

2. We will provide a detailed breakdown of the partial refund calculation to the customer.

It is important to note that this return policy is subject to the laws and regulations of the relevant jurisdiction. In the event of any conflict between this policy and applicable law, the law will prevail.

I. Warranty Coverage

1. The standard warranty period for our special-purpose vehicles is 1 year from the date of delivery to the original purchaser.

2. The warranty covers defects in materials and workmanship of all components and systems that are integral to the normal operation of the special-purpose vehicle.

3. The warranty is applicable only when the special-purpose vehicle is used for its intended purpose and in accordance with the operating instructions provided in the user manual.

II. Exclusions from Warranty

1. Wear and Tear Items

2. Damage Caused by External Factors

3. Consumables

1. RORO: The truck is driven to the ship inside directly and fixed well. It can protect the truck being rusty and broken during shipping.

2. BULK:  The truck is lifted by crane then put on the vessel deck. This model is much cheaper.

3. CONTAINER: The truck is put into the container. This model is used for small model trucks